Chaos can destroy the best of organizations. It can rifle through them with unprecedented speed and destruction. As leaders, we need to ensure that we eliminate chaos when it occurs. However, it is even more important to ensure that we get ahead and stop the chaos from even starting in the first place.
Susan Fennema is the Chaos Eradicating Officer (CEO) of Beyond the Chaos, a consultancy helping small business owners to simplify their operations and manage their projects so they can grow their businesses and get their lives back. With 30+ years of operations/project management experience in professional service industries, Susan is on a mission to improve American society exponentially. When not making multi-course dinners, she enjoys Texas A&M football games and Blackhawks hockey. She lives and works from her home in McKinney, Texas, with her husband, dog, and cat.
During this interview Susan and I discuss the following topics:
- The negative effects which Chaos has on an organization
- How the “fire fighter” mentality affects people
- The common causes for chaos
- How to establish a structure which enables vice cripples
- The importance of simplicity in eliminating Chaos
- How to deal with people who are causing chaos in your organization
- How delegation helps lessen chaos in organizations
If you are interested in learning more about Susan’s resources be sure to check out the following links:
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